Shipping

Do you ship worldwide?
Yes, we offer worldwide shipping.

How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. You will see the estimated delivery timeframe during the checkout process. Please note that these are estimates and not guarantees, as delivery can be affected by factors beyond our control, such as customs processing.

How much does shipping cost?
Shipping costs are calculated based on the destination and the weight of your order. The exact cost will be displayed before you complete your purchase.

Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

My order hasn’t arrived. What should I do?
Please use the tracking number provided in your shipping confirmation email to check the status of your delivery. If the tracking information is unclear or shows that your package is delayed, please contact our Customer Service team for assistance.

Will I have to pay customs and import charges?
For orders shipped outside the United Kingdom, local customs, import duties, taxes, or fees may be applied once a shipment reaches your country. These charges are the responsibility of the recipient and are not included in the merchandise price or shipping costs. We recommend contacting your local customs office for more information.

Returns & Exchanges

What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return any unworn, unwashed, and undamaged item with its original tags attached within 30 days of receipt for a refund or exchange. For hygiene reasons, we cannot accept returns of bodysuits, swimwear, or earrings unless they are faulty.

How do I make a return or exchange?
Please visit our Returns Center at shopmariechantal.com to initiate a return or exchange. You will need your order number and email address. Follow the instructions to generate your returns label and shipping documents.

How long does it take to process a return?
Once we receive your returned items, please allow up to 10 business days for processing. You will receive an email confirmation once your return has been completed.

What if my item is faulty or incorrect?
In the rare event that an item is faulty or we have sent the wrong product, please contact our Customer Service team immediately. We will gladly cover the return shipping costs and arrange for a replacement or full refund.

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payment through PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Yes, we use industry-standard SSL encryption technology to ensure that all your payment details are kept safe and secure.

Can I cancel or amend my order?
We process orders very quickly to ensure fast delivery. Therefore, we are unable to cancel or amend an order once it has been placed. If you wish to return an item, you can do so once it has been delivered in accordance with our returns policy.

I have a discount code. How do I use it?
You can enter your discount code during the checkout process. There will be a field to apply the code before you finalise your payment.

Product & Sizing

Where can I find the sizing information?
Each product page has a detailed size guide. We recommend referring to these measurements to select the correct size for you.

How should I care for my items?
Care instructions are provided on the label attached to each garment. We recommend following these instructions carefully to maintain the quality of your items.

Do you offer gift wrapping?
Currently, we do not offer a gift wrapping service.

My Account

Do I need an account to place an order?
You do not need to create an account to place an order. You can check out as a guest. However, creating an account allows you to save your details for faster checkout, track your orders, and view your order history.

I’ve forgotten my password. How can I reset it?
On the login page, click on the “Forgot your password?” link. You will be prompted to enter your email address, and we will send you a link to reset your password.

Further Assistance

I need more help. How can I contact you?
For any other questions not answered here, please reach out to our Customer Service team via the contact form on our website. We are happy to help.